Refund and Returns Policy

We want you to be completely satisfied with your purchase from Sparrow Direct. We offer a straightforward 30-day return policy.

1. Return Window & Eligibility

  • Return Window: You have 30 calendar days from the date your package is delivered to request a return.
  • Condition Requirement: To be eligible for a return, your item must be in new, unused, and unwashed condition, in its original packaging, with all protective inserts and tags intact.

2. Restocking Fees & Return Shipping Costs

  • Restocking Fee: $0.00 (NO Restocking Fees). We never charge restocking fees on returned items.
  • Defective, Damaged, or Incorrect Items: If you receive a damaged or incorrect product, we cover all return shipping costs by providing a prepaid return label at $0 cost to you.
  • Customer Remorse / Dislike: For standard returns (e.g. change of mind or personal preference), the customer is responsible for the actual return postage fee back to our return location.

3. How to Initiate a Return

  1. Email our customer service team at support@sparrowdirect.shop with your order number, item name, and reason for return.
  2. Our team will review your request and email you return authorization instructions and the exact return shipping address.
  3. Securely pack the item in its original box and mail it to our return address using a trackable shipping carrier (USPS, UPS, or FedEx).

4. Inspection & Refund Processing Timeframe

  • Inspection: Once your return arrives at our return location, our team will inspect the item within 1–2 business days.
  • Refund Method: Approved refunds are credited directly back to your original payment method.
  • Processing Time: Refunds are processed within 2 days after the return is approved. You will receive an email confirmation when your refund is issued.

5. Damaged, Defective, or Wrong Items Received

Please inspect your order upon delivery. If your product arrives broken or damaged during transit, notify us at support@sparrowdirect.shop with a clear photo of the damage. We will arrange a replacement or issue a full refund according to your preference.

6. Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, place a separate purchase for the new item.

7. Return Mailing Address & Contact

Please send authorized returns to:

Sparrow Direct — Returns Department
227 W Montgomery Cross Rd, Savannah, GA 31406, USA
Email: support@sparrowdirect.shop
Customer Service Hours: Monday – Friday, 9:00 AM – 9:00 PM